Indiana University Purdue University Indianapolis (IUPUI) University Library (UL) is seeking a Mac Technology Services Manager to join our Client Support Team. Reporting directly to the Director of Information Systems, this position manages our Apple infrastructure, by strategically planning and maintaining public and staff technology, including monitoring and responding to network protection and patch management issues.
As the state’s premier urban research institution, IUPUI is committed to being a welcoming campus community that reflects and enacts the values of diversity, equity, and inclusion that inform academic excellence. IUPUI condemns racism in all its forms and has taken an anti-racist stance that moves beyond mere statements to re-examining its policies, procedures, and practices.
As part of the IUPUI campus, the University Library values diversity in the experience and backgrounds of our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, marital status, age, disability status, or protected veteran status. Individuals who require a reasonable accommodation in order to participate in the application process may contact library administration.
Responsibilities:
The principle responsibilities of this position are to:
- Work with the Director of Information Systems and in collaboration with Operations Team members, to strategically plan, recommend purchases, and maintain public and staff technology infrastructure, including monitoring and responding to network protection and patch management issues.
- Manage, design, develop, implement and test hardware, software, operating systems and applications within the library computing environment. Create software solutions and builds within using programming and scripting knowledge of macOS, iOS, and JAMF.
- Coordinate mobile device management solutions for the UL.
- Serve as Tier 2 and 3 on-call library technical consultant expert, guiding, training and leading technical library computer and technology consulting support for library personnel and patrons.
- Take a lead role in supporting and maintaining technology for Mac desktop and laptop computers throughout University Library.
- Manage, train and coach full time Client Support student employees, who also participate in these activities.
- Lead Mac technology environment planning and provide IT Pro support for assigned departments within University Library.
- Assist in developing policies, procedures and systems to ensure the security of hardware, software and IU data of University Library systems and users. Provide Mac security leadership and implementation practices for both public and staff devices and activities.
- Lead and provide support for key technology projects for the library.
Required Qualifications and skills:
Bachelor degree, plus 2 years of experience providing technical computing support.
Combinations of related education and experience may be considered.
- Proficient written and verbal and communication skills
- Demonstrated time management and priority-setting skills
- Possesses flexibility to work in a fast-paced, dynamic environment
- Demonstrated interpersonal and customer service skills
- Ability to work with diverse clientele
- Understanding of mobile technology (Devices, Operating Systems, and Applications), network fundamentals (LAN/WAN and Wireless), Internet messaging protocols (ssh, SSL, SMTP, IMAP, MAPI) and IP Telephony
- Strong understanding of Mac hardware and software, Group Policy Objects management, patch management, network fundamentals, IP protocol suite and applications, Exchange and various email client software
Preferred Qualifications:
Experience providing Mac computing support to users via direct consultation, support and systems design. Prior supervisory and project management experience.
Compensation and Application
This is a full-time (40 hours/week) position. Minimum compensation is $53,500. Excellent benefits include 30 personal days, 9 paid holidays, health, dental, and life insurance options, plus enrollment in IU’s defined contribution retirement plan. All full-time staff members are also eligible for IU’s tuition benefit. This position is considered exempt under the Fair Labor Standards Act and in accordance with university policies and will not earn compensatory time for hours worked over standard 40-hour work week.
This position will be available no earlier than December 1, 2021. To apply, visit https://jobs.iu.edu/(job #297092). Please include a resumé and cover letter discussing your individual ability to contribute to technology support in the library environment and the strengths you will bring to the position. Questions regarding interview accommodations, the position, or the application process should be directed to Teresa McCurry, University Library Human Resources Coordinator, at the following email address: tmccurry@iupui.edu.