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Computers

UL Room Profiles


 

 UL Rooms & Equipment Overview:

 

 * For a list of available software, click here.

 * To request special software in classrooms, click here.

 

 

Last updated by smirpoor on 02/06/2015

Enterprise BOX Training Information

Last updated by alosey on 05/08/2013

Windows 7 - 64-bit UL2120 Learning Lab Software

Adobe Acrobat X Pro


Adobe AIR

Last updated by smzajac on 04/08/2013

Windows 7 - 64-bit Video Production Room Software

ACID Pro 7.0


Acrobat X Suite

Last updated by smzajac on 04/08/2013

Windows 7 - 64-bit Rich Media Software

Adobe Acrobat X Pro

Adobe AIR

Google Chrome

Last updated by smzajac on 04/08/2013

Windows 8.1 - 64-bit Standard Software

 

Last updated by rtknapp on 01/15/2015

The ASID Troubleshooting Model

The ASID troubleshooting model offers a four-stage process you can apply to many types of technology problems. Please use this model when you are diagnosing a technology issue.

 

  1. Acquire - Acquire information about the problem
  2. Simplify - Remove any non-critical components
  3. Implement - Identify and impliment potential solutions one at a time
  4. Document - Document the problem and its resolution

 

In the Acquire stage, collect information about the problem

  • Elicit symptoms of the problem from the user
  • Have the user repeat the activity that caused the error to reproduce the problem for you. Document these exact steps
  • Collect the IU Tag, Model Type, and Location
  • Document any error codes reported by the system
  • Identify any recent changes to the computer and its configuration
  • Check Event Viewer for any recorded problems

In the Simplify stage, remove all non-critical components. These can include:

Last updated by alosey on 02/18/2013

Employment

Last updated by rm30 on 08/04/2011