If you think the library has made an error, or if you have a special situation that made it difficult for you to return or renew materials on time, you may file an appeal. Charges may be upheld, reduced, or cancelled. Appeals must be filed within six months of billing.
Please note: Appeals based on not knowing the library rules or the amount of fines, claiming your need was greater than anothers, being too busy, being out of town, uncertainty about the due date, failing to receive an overdue notice, or failing to read your e-mail are generally not regarded as valid reasons for cancelling or reducing library charges. Users may receive a refund for the cost of billed items within one (1) year of the billing date. Refunds will not occur after one year of the billing date.