Tech Issues

BNA Tax and Accounting access problem

There is an ongoing issue connecting off-campus to BNA Tax and Accounting. This does not affect anyone trying to connect from a physical on-campus computer, but access through VPN or IUAnywhere is NOT possible.

Anyone trying to connect from off campus will have to have registered for a “season’s pass” (good to December 31, and then re-register for a new one good until June 30. THIS REGISTRATION CAN ONLY BE MADE FROM AN ON CAMPUS COMPUTER.

 The URL for self-registration is

 If a patron is physically unable to come to campus to fill out this self-registration form, they may email us at and we will try to assist them in registering.

Here is a snapshot of the registration screen. READ BELOW THIS SNAPSHOT FOR IMPORTANT INSTRUCTIONS:

Snapshot of IUPUI registration screen

Be aware of the following:

  • All fields must be filled out
  • The email address must be in the domain If a patron has an email as, input it as, and the email confirmation should still route to them. BE SURE THE PATRON KNOWS that their login ID will be
  • The patron will receive an email with a link to follow to sign in. Instead of signing in, they should choose the “forgot my password” option and give their email address … This will email them a link to reset their password, and they can then login to BNA.
  • Tell them that this login is only valid for the half-year, ending in either December or June.

Issues with Access to Library Resources While Using VPN

Previously, if an off-campus user was logged into the VPN, all library resources would recognize them as being on campus and they would get access to all resources.  With the change to VPN configuration due to each course being held online, access to library resources is only possible if the user is employing resources found on the IUPUI University Library website. For more information and possible resolution of this issue, please go to the bookmarklet page.  This issue will likely persist as long as IUPUI is a virtual campus.  Added 4/23/2020.  Updated 6/18/2020.

OneSearch access issues

Some searches in OneSearch are resulting in links to resources that do not give access.  If this occurs, please try searching for it in IUCAT.  Added 4/20/2020. Updated 6/18/2020.