During the period in which I was Interim Dean, before my selection as the first Herbert Simon Family Dean of IUPUI University Library, Library staff spent time thinking about what we value about the role of the Library on IUPUI’s campus, within the Indianapolis community, and as a leader in our academic library profession. We have been forerunners in library support of change in scholarly communication through open access and after more than 15 years of doing that work, are taking time to reflect on that good work and a myriad of new opportunities for advancement. Led by Associate Dean for Collections, Tina Baich, we created an Open Values Statement that will guide our future time and strategic investments in promoting open access, open source, open data, open knowledge, open science, etc.
We are also focusing on our role as a service provider and what it means to provide excellent customer service to all our stakeholders: students, faculty, staff, the Indianapolis community, and one another. Based on customer service research conducted by our own Head of Access Services, Paul Moffett, and employing a Design Thinking process to brainstorm ideas, we collectively identified numerous characteristics we believe define excellent service, including but not limited to: respect, compassion, empathy, active listening, respect, confidential, integrity, providing resolution, and consistency. Also, as part of this process, we spent time specifying how each and every one of us, from staff member on the front lines of the check-out desk to technical programmer, provides a service to someone.
Finally, we continue defining our values by turning towards our education mission. In 2015-16 our Educational Services Group identified goals and outcomes to feed our instruction and education work including:
- Develop assessment guides of our actions.
- Have faculty understand what we do and utilize our expertise.
- Make information literacy understood and valued.
- Engage librarians to collaborate with each other.
- Create a comprehensive, sustainable instruction program.
- Generate excellent outward facing liaison resources.
- Connect with students through librarians.
We will spend time building on these priorities with the goal of developing an Educational Services Mission.
We are excited about our future, and we are happy to have spent the last eighteen months, defining what’s important to us as a foundation for what’s to come as we embark on a new era.
With an excitement and an eye focused on our future,
Kristi L. Palmer, Herbert Simon Family Dean of IUPUI University Library