CAN'T CONNECT?

21st Year

19

I love the University Library.

I love it not.

I love the University Library.

I love it not.

post it note

Each February, the University Library asks patrons to tell us what you love (or don’t love) about the library. And no, we don’t force students, faculty and staff into awkward heart-to-heart conversations. We ask patrons to write down their feelings on post-it notes and stick the notes on a bulletin board. Feedback providers are rewarded with a water bottle for their efforts—and also the knowledge that they’ve taken the first step in ensuring that the library meets all of their needs, now and in the future.

At the end of February, the library staff collects the notes and reviews them. We laugh, we cry, we are flattered, and most importantly, we figure out ways that we can address the feedback of our patrons. Once we’ve reviewed and analyzed the feedback, we write responses, change policies and generally have a better understanding of how people use—and want to use—the resources available to them at the library.

Because, in full disclosure: we love our patrons and want them to have the best experience possible in the library. And we don’t even need a sticky note to confess our true feelings. 

Last updated by taykbenn on 04/23/2014